CHAPTER 1 ‐ SOCIAL RESPONSIBILITY

CHAPTER 2 ‐ GUESTS

CHAPTER 3 ‐ ENFORCING RULES

CHAPTER 4 ‐ RISK BEHAVIOUR IN RULE ENFORCEMENT

CHAPTER 5 ‐ DISCUSSION MODELS

CHAPTER 6 ‐ ALCOHOL

CHAPTER 7 ‐ DRUGS

CHAPTER 8 ‐ TOBACCO

CHAPTER 9 ‐ GAMBLING

CHAPTER 10 ‐ SAFETY PROVISIONS

ISBN 9789083099859
1ste edition
September 2020
ePub

Introduction

This E‐book contains the lesson material for the SVH social responsibility exam. SVH social responsibility is intended for people working in the hotel and catering industry. This mainly concerns organisations or companies that serve alcohol, because of the obligation under the Dutch 'Drank‐ en Horecawet' (Licensing and Catering Act) to have a 'Declaration of knowledge and understanding of Social Responsibility'.

Social responsibility is also certainly important for organisations or companies that do not serve alcohol. Social responsibility deals with many relevant topics, such as work environment, guest orientation, tobacco, drugs or gambling and dealing with the practical situation with the use of discussionmodels.

Oefentoets.com

This e‐book is a preparation for the practice questions and trial exams that are offered via Oefentoets.om. The objective of Oefentoets.com is to transfer digital knowledge in an effective way. The website of Oefentoets.com is suitable to practise online with your smartphone, iPad or computer. It allows the user to practice anywhere, anytime. In the bus, in a library or just from home. If you have a short moment, you can effectively use this time to prepare for an exam.

With the trial exams via Oefentoets.com we try to imitate the official exam as much as possible. This means that we approach the number of questions, the time limit and the way the questions are phrased as closely as possible.

Who are we?

The website and this e‐book were designed by Dirk Braam in collaboration with his sister Marlene. We mainly work together with many self‐employed workers and freelancers for various assignments such as copywriting, website development or marketing. At the end of 2015, KennisDelen was established and a year later, Oefentoets.com was founded. Dirk has a university education and he has developed himself in various fields in recent years. He has been registered in the 'SVH‐register sociale hygiëne' (SVH social responsibility register) for more than ten years now. The aim is to transfer the teaching material and its knowledge to the examination candidates in an efficient way. The combination of a workbook social responsibility with practice questions and trial exams has proven its strength and many candidates have passed the SVH social responsibility exam.

MSc Dirk Braam EMA

Accountancy at a University of Applied Sciences (hbo)
Master of Accountancy
Executive Master of Accountancy

Chapter 1 ‐ Social Responsibility

1.1 Why social responsibility?

1.2 The law

1.3 Responsibilities of managers

1.4 The hotel, restaurant and café industry and the business formula

•1.4.1. Types of establishments

•1.4.2. Target groups

•1.4.3. Business formula (6 Ps)

•1.4.4. Hospitality formula

1.5 Alcohol supplying companies

1.6 Social Responsibility Policy

What does 'sociale hygiëne' (social responsibility) mean?

Hygiene comes from the word Hygieia, which means 'goddess of purity and health'. Social responsibility in organisations means that the entrepreneur ensures a healthy environment for employees and customers. The word social means 'society' and these are the people around us. These are the people around us.

Definition of social responsibility (sociale hygiëne)

Social responsibility means that people respect each other's physical and mental health.

1.1 The purpose of social responsibility?

People's conviviality and relaxation often go hand in hand with food and drink. Too much alcohol can cause long‐term damage, including physical complaints and social problems. To prevent this from happening, the Dutch 'Drank‐ en Horecawet' (Licensing and Catering Act) exists. This law sets requirements for the knowledge of the manager in the field of social responsibility.

It is important for a manager to have knowledge about:

1.The effects of alcohol on the body and mind (and combinations with drugs or medication).

2.Alcohol abuse and addiction.

3.The laws and regulations of alcohol.

4.The gaming machines and gambling addiction.

Social responsibility is a mandatory aid for responsible alcohol dispensing (Mandatory for manager).

Values and standards

Social behaviour includes values and standards.

We learn values and standards for the environment in which we live (society) from an early age, including the environment at home, at school, at work or through social media. The environment is our frame of reference. Social behaviour is therefore also respecting each other on the basis of standards and values.

A value is what someone strives for. This can be for example: being honest, being sweet and caring, sharing materials or not smoking. In principle, each individual has, in principle, his own values and can shape and determine them himself.

A standard or decency standard is that what is defined in our culture. For example, no feet on the couch, getting up for the elderly in the tram, no jumping in the queue. The standards are 'in principle' self‐evident for every Dutchman. Of course, there can be differences, such as one drinking from a glass and the other from a bottle. The values that exist are the standards. The standards are therefore concrete rules of conduct.

Ethics

The philosophy of what is 'right' or 'wrong' is also called ethics.

The values and standards of decency determine how a person should behave and are called morality . A person who adheres to the values and standards of decency exhibits moral behaviour. The environment largely determines the standards and values.

1.2 The law

The 'Drank‐ en Horecawet' states that a manager of a company where alcohol is served or sold has the following obligations:

‐He has to obtain the 'Verklaring van kennis en inzicht sociale hygiëne' (SVH Social Responsibility certificate ‐the course you are taking now)

‐He must be entered in the 'Register Sociale Hygiëne' (Social Responsibility Register) (after passing the exam)

The decree knowledge and understanding of social responsibility of the 'Drank‐ en Horecawet' describes what the manager must know and be able to do.

What is a manager? (Article 1 'Drank‐ en horecawet')

A manager is a person who is in charge of the daily management on the shop floor. This can be the owner or authorized representative but can also be a person of the general management who is not the owner.

Requirements for the manager or employee of the hotel and catering establishments and off‐licences, (Article 8.1 'Drank‐ en horecawet'). He or she:

‐must be at least 21 years old

‐must not exhibit bad behaviour.

‐must not be under guardianship.

There must be at least one manager present during opening hours, that is stated in the catering licence.

A manager must be registered in the 'Register Sociale Hygiëne' (Social Responsibility Register) (Article 8.3 of the 'Drank‐ en horecawet').

Exception: an owner who does not work on the shop floor does not need to be registered (Article 8.4 of the 'Drank‐ en horecawet').

At least one manager must be present during opening hours (Article 24.1a 'Drank‐ en horecawet'). Please note that this manager must also be included in the annexe to the 'Drank‐ en Horecavergunning' (Licence under the Licensing and Catering Act 2013). This licence is issued by a municipality.

No person under the age of 16 is allowed to work at a location where alcoholic beverages are served. (Article 24.2 of the 'Drank‐ en horecawet'). NB: in the kitchen a 15 year‐old‐person (or younger) is allowed to work!

It is forbidden to sell alcohol to young people under the age of 18.

In annexe A of this summary you will find the legal texts of the 'Drank‐ en horecawet'.

'Arbeidsomstandighedenwet' (occupational health and safety law

The 'Arbowet' states how an employer must ensure good working conditions for employees.

Paracommercial legal entities

A paracommercial legal entity is a foundation or association that focuses on creative, sporting, educational or other social activities. The legal entity's main activity is not the sale of alcoholic beverages.

If alcohol is served in a paracommercial legal entity, this is permitted if at least two managers meet the requirements of Article 8 of the 'Drank‐ en Horecawet'.

Alcohol can only be served if:

1.a manager is present holding a 'Verklaring kennis en inzicht sociale hygiëne'(Declaration of Knowledge and Understanding of Social Responsibility).
or

2.a volunteer holding a 'Instructie verantwoord alcoholschenken' (Responsible Service of Alcohol Instruction) (IVA). There is a mandatory registration of the volunteers who have received these instructions.

In Annexe B of this summary you will find the legal texts of the 'Drank‐ en horecawet' that relate to para‐commercial legal entities.

Risk Inventory and Evaluation (RI&E) (Article 5 of the Working Conditions Act)

Pursuant to the Working Conditions Act, an employer is obliged to carry out a risk inventory and evaluation (RI&E) in writing, based on 3 steps: